15
Oct
Vi Business, the enterprise arm of the leading telecom operator Vodafone Idea (Vi), has announced it will leverage its partner agreement with Genesys®, a global cloud leader in AI-powered experience orchestration, to enable Indian businesses with advanced cloud and telecom solutions, transforming their contact centre operations and strengthening customer engagement and services. This collaboration marks Vi’s entry into the Contact Centre as a Service (CCaaS) sector to introduce next-gen cloud and telecom solutions while offering a unified omnichannel customer experience (CX). This move will allow Indian enterprises to adapt to evolving customer needs, leverage cutting-edge technologies, and scale operations without the…