The leading telecommunications provider, Vi, has launched a novel offering called ‘Vi Priority’ exclusively for its postpaid clientele. This innovative service is meticulously crafted to prioritize customer satisfaction and elevate overall performance, presenting a range of distinctive features aimed at enhancing value for customers.Vi Priority is available to Vi postpaid subscribers who are on high-value plans starting at INR 699 and above, as well as family plans with four or more connections. Additionally, it extends its benefits to senior citizens and long-term Vi customers who have been with the company for a decade or more.
As esteemed Vi Priority members, these users will enjoy an array of exclusive perks, including: (i) Direct Access to Premium Customer Service: Vi Priority members gain direct access to a 24/7 premium call center, bypassing the often-frustrating IVR system. Their calls will be promptly attended to by senior customer support executives, ensuring a seamless and efficient experience. (ii) Zero Waiting Time: True to its name, Vi Priority ensures that users receive expedited service at Vi Stores, guaranteeing swift resolution to their inquiries. (iii) Effortless Bill Payments: Vi has enhanced the user interface and experience on the Vi App, simplifying bill payments. Additionally, Vi Priority members can look forward to personalized birthday and anniversary greetings, along with premium onboarding services.
The Vi Priority service is currently accessible in nine key circles, including Mumbai, Delhi, Kolkata, Gujarat, Karnataka, Kerala, Maharashtra & Goa, Tamil Nadu, and Andhra Pradesh.With the introduction of this new service, Vi aims to augment value and customer-centricity by delivering an elevated customer service experience to its postpaid subscribers. Vi Max plans offer increased data, greater control, enhanced convenience, and a diverse array of content offerings, catering to the evolving needs of mobile consumers in the digital age.
